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City IT officials warn cuts to ITA staff and licenses would slow help‑desk, 3‑1‑1 and cybersecurity work
Summary
The Information Technology Agency told the budget committee that proposed staff and license cuts would increase 3‑1‑1 wait times, leave critical network and radio systems aging and raise cyber‑risk; staff asked for memoranda on options to preserve critical services and explored financing alternatives for network replacement.
Information Technology Agency executives told the City Council Budget and Finance Committee that proposed cuts to ITA staffing, software licenses and consultant support would undermine service desks, 3‑1‑1 call handling, Workday and cybersecurity protections.
Why it matters: ITA supports core city software and communications used by public‑safety departments and frontline service centers; reductions could lengthen help‑desk ticket backlogs,…
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