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Prince George's County committee reviews Office of Community Relations budget, hears persistent complaints about PGC311 timelines
Summary
The Government Operations and Fiscal Policy Committee reviewed the Office of Community Relations' proposed FY26 budget and discussed recurring complaints about the PGC311 service timelines, accountability and staffing vacancies.
The Government Operations and Fiscal Policy Committee on March 12 reviewed the Office of Community Relations' (OCR) proposed fiscal year 2026 budget and heard sustained discussion about the county's PGC311 service timeline, staffing and accountability for agency responses.
OCR Director Becca Davis and analyst Roger Benagas presented the office's FY26 proposal, which totals $5,398,100, a 6.3% decrease from FY25 and is fully funded by the general fund. Benagas said the proposed budget authorizes 56 full‑time positions, funds 44 of them and showed an 18‑position vacancy as of March 12, 2025, a 32.14% vacancy rate. Davis described OCR services, including maintenance of the PGC311 CRM, a mobile “3‑1‑1 on the go” unit and an expanded SMS/text feature for service requests.
The committee focused on constituent complaints that PGC311 responses take longer than…
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