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County public authority releases ASR review of IHSS; recommends tech, outreach and staffing improvements
Summary
An independent ASR review of Sacramento County’s In‑Home Supportive Services (IHSS) public authority highlighted strengths, growth challenges and 10 recommendation areas including technology upgrades, staff wellness, expanded outreach and improved recipient employer training; county staff will develop implementation steps.
An ASR‑commissioned program review of Sacramento County’s In‑Home Supportive Services (IHSS) public authority was presented to the Board of Supervisors on April 22, identifying strengths and a set of recommendations to improve provider enrollment, training, outreach and administrative capacity.
John Kaczitza, executive director of the Public Authority, and division staff summarized the report’s mixed‑methods findings: ASR interviewed staff, surveyed…
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