Code compliance reports rising service requests and steady enforcement; public asks for better outreach

Code Compliance staff presented the first‑quarter 2025 activity report showing 136 cases opened during the quarter and 143 community‑initiated service requests. Parking and animal control calls were the most frequent complaint types; staff also tracked graffiti, noise and building‑without‑permit reports.

Code Compliance Supervisor summarized operational activity including inspections, notices of violation and contacts. Staff reported 304 parking citations issued during the quarter, primarily for 72‑hour abandoned vehicle violations and time‑limit parking infractions. When the new daylighting rule took effect, code enforcement issued a handful of citations related to that change.

The report included a customer satisfaction survey staff said showed high marks for employee courtesy and timeliness but lower scores for “expectations met.” Staff suggested the discrepancy may reflect a difference between resident expectations for immediate enforcement and the department’s multi‑step process (inspection, notice, time to correct, reinspection).

Public comment praised the code compliance team’s workload and urged more promotion of the online service portal so residents know how to report issues. The council discussed previously commissioned parking studies and staff said they are reengaging an existing consultant to update downtown parking counts this summer and follow with any required parking‑management planning.

A motion to receive and file the first quarter 2025 code compliance report passed unanimously.

Provenance: The staff presentation and supporting materials were presented in the council packet and documented in the transcript; council asked follow‑up questions and public commenters encouraged increased visibility of reporting tools.