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Council urges better follow‑through on iWORKS work‑order tracking
Summary
Councilors said the city’s iWORKS work‑order entries are not consistently updated; staff urged the field worker to close orders in the system and recommended emailing responses until the process is enforced.
Council members reviewed a work‑order status report and urged improved follow‑through and tracking in the city’s iWORKS system to clearly show which public‑works tasks are completed.
Councilors said field staff sometimes perform tasks without updating the iWORKS work orders; some work orders lacked a "work date closed" entry. Staff noted they have resumed emailing the council copies of completed work orders and recommended the field worker log completion dates directly in iWORKS to make the report actionable. One councilor suggested the iWORKS "work date closed" column should be populated automatically when the field crew finishes a job; staff replied the field worker can enter that information manually.
Councilors asked staff to institute a consistent process so the report clearly distinguishes completed work from outstanding requests. No formal policy or procurement action was taken at the work session; staff were asked to follow up to ensure work orders are closed in the system or otherwise documented to the council’s satisfaction.
