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Council presses for better tracking of public‑works work orders; staff point to iWORKS use gaps
Summary
Council discussed incomplete work‑order tracking and lack of notifications from the public‑works employee; staff urged better use of the iWORKS system so the city can track completed and open requests.
Council members raised concerns about inconsistent tracking of public‑works work orders and a lack of notification when tasks are completed.
One council member asked whether there is a way to know whether work orders have been completed. Staff said the purpose of the system is to track which work has been done, but reported that some public‑works employees are not updating the iWORKS entries or sending completion emails as they used to. The council said they have started emailing staff copies of the responses to work orders to create a record.
Staff noted that the iWORKS system shows status information and that employees are able to close work orders in the system; council members recommended that staff require employees to update entries and consider returning to email notifications. There was no formal policy change recorded; staff suggested they would implement process improvements to ensure work order completion is recorded and communicated to council and staff.
The council also discussed whether routine meter‑reading and other small tasks are being logged consistently and whether supervisors should require follow‑up. A staff member suggested starting to require employees to mark tasks complete in iWORKS so the city can track open versus closed items more reliably.
