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Council reviews $2,000 texting add-on for iWorx work-order system; opts not to buy
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Summary
Staff presented a vendor quote to add text notifications to the city’s iWORKS work-order system for $2,000 annually (combined with existing $5,000 services to total $7,000). Council members raised liability and free-alternative concerns and did not approve the paid add-on during the meeting.
City staff presented a vendor quote to add text-message notification capability to the city’s existing iWORKS public-works software. The written quote in the packet showed the city’s current public-works package at $5,000 annually; adding text notifications would increase the combined annual fee by $2,000 to a proposed $7,000.
Staff said the texting service could speed alerts to field staff or council members compared with current email notices, which can be delayed. Some council members questioned whether the city could require staff to monitor personal phones (the recorder said the city does not pay employees’ cell-phone bills and thus could not compel monitoring). Council members noted the city already offers subscription-based text alerts for residents via the website and suggested staff could promote that free service in the city newsletter instead of paying for the vendor add-on.
After discussion, council members did not move forward with the paid texting add-on during the meeting. Staff said the vendor indicated proposed services would be prorated to the current billing cycle if the council chose to purchase, but no motion to purchase was made.