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City launches digital assistant, dashboards and unified payment work as IT centralizes software costs
Summary
IT and communications leaders described FY26 projects: Jackie 2 (upgraded digital assistant), expanded public dashboards, an open data portal, unified payments (with options to avoid credit‑card fees), and movement of many department software subscriptions into a centralized tech fund with chargebacks to departments.
City IT and communications staff outlined FY26 priorities to centralize software management, expand digital services, and increase two‑way public communications.
Digital services and Jackie 2: George Eskander, the city’s chief information officer, described an upgraded digital assistant (“Jackie 2”) that will provide voice and chat support online and by phone to help residents submit requests and complete transactions 24/7. Staff said Jackie 2 will help triage routine inquiries so staff can focus on higher‑complexity tasks.
Dashboards, open data and AI: staff said they will expand public dashboards for…
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