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Harnett County transit agency outlines ridership rebound, seeks MotiveCare contract
Summary
Harnett County transit staff (HARTS) reported rising ridership and operational statistics for FY2025 and asked the county to consider contracting with MotiveCare, a managed‑care nonemergency medical transportation broker. Commissioners agreed to place the matter on the consent agenda for a future meeting.
Harnett County transit staff told the Board of Commissioners that demand-response service is rebounding and outlined a proposal to contract with MotiveCare, a managed‑care nonemergency medical transportation (NEMT) broker, as an additional revenue source.
HARTS leadership reported a fiscal‑year 2025 total of roughly 43,000 trips, including about 13,413 dialysis trips, a little over 28,000 in‑county trips and about 17,795 out‑of‑county medical trips. The fleet in operation is 27 vehicles; staff reported about 14 full‑time and 14 part‑time operations staff and 28 drivers. HARTS said miles driven rose from roughly 450,000 (FY23–24) to about 690,000 in FY25.
The transit presentation emphasized…
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