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911 staffing tight; county to pilot RapidSOS nonemergency tool for six months
Summary
Lieutenant Howard said Kootenai County 911 has minimum coverage but is relying on overtime and training cycles; the county has a mostly-free six-month RapidSOS nonemergency program under legal review to reduce dispatcher workload.
Kootenai County 911 supervisors told commissioners on Aug. 5 that dispatcher staffing is at or near minimum coverage and that the office will rely on overtime and ongoing training to maintain operations while adding new hires.
Lieutenant Howard said the center currently has eight employees trained as ECOs and “an additional 5 supervisors who are working double duty, answering calls, dispatch channels, as well as monitoring the shift.” He said one supervisor is about to begin Family Medical Leave and will be out through the end of the year, leaving the center with 12 staff who have radio training and can staff minimum shifts. “Right now, we're…
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