Norwalk public safety officials summarized HOPE team outreach and related public‑safety programs, reporting more than 2,200 contacts with individuals in 2024 and extensive cleanup and referral work.

Sergeant Jordan Warren, identified in the city materials as a member of the HOPE team, noted the team’s role in outreach and connecting people experiencing homelessness to services. Policy Safety Officer Jose Loera described team activities including outreach, cleanups and responding to resident requests for assistance.

City figures stated that the HOPE team made 2,278 contacts in 2024, connected 341 individuals to services, referred 141 people for social services and completed 852 cleanup operations. The city said it conducts outreach with caseworkers; Miguel Ochoa, identified as a social worker and case worker, said case workers receive referrals from the HOPE team and follow up with outreach attempts.

Norwalk also reported cooperative work with the Los Angeles County Sheriff’s Department: the city recorded 143 LASD calls assisted, 109 traffic-control operations and 17 traffic collision reports last year. The city highlighted that 70 residents became CERT certified, bringing the active CERT member count to 28, and said outreach reached over 25,000 individuals at 40 events. The Office of Emergency Management received a silver award from the California Emergency Services Association, the announcement said.

Officials emphasized community engagement activities such as community cleanups, Coffee with a Cop and neighborhood watch meetings. The summary encouraged residents to call Norwalk Public Safety at (562) 929‑5732 for assistance or to report needs related to homelessness or public-safety concerns.