North Lauderdale to switch utility billing systems; payments paused Aug.14–27, late fees suspended through October

City of North Lauderdale officials and utility contractor US Water told residents at a town‑hall that the city will replace its third‑party utility billing platform with a new integrated system (Tyler UB/CIS) scheduled to go live Aug. 27, 2025, and that online payments through the old portal will be blocked from Aug. 14 until Aug. 27.

The change will require residents to use a new 10‑digit “utility billing number” composed of a 5‑digit account number (tied to the property) and a 5‑digit customer ID (tied to the owner). Lisonbee Gale, utility billing supervisor for the City of North Lauderdale, said, “When we move into the new utility billing, that's gonna be different. We have what we call a new utility billing number, which consists of 2 parts, the account number as well as a customer ID number.” She added that residents will need both numbers to pay online and that the city will mail those numbers to accounts before the go‑live.

The transition includes a short payments blackout to allow staff and the vendor to “clean up” the old system and convert account data. David Himes, customer service and billing supervisor with US Water, told the room, “Payments during…