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Board reviews technology device protection program as costs rise; staff weigh deposits, mandatory damage fees, and in‑house repairs
Summary
Staff told the board the district paid approximately $264,000 to a commercial repair vendor in 2024–25 and presented options to address rising device repair and replacement costs.
District technology staff presented the board with a comprehensive review of the Technology Device Protection Program, describing a sharply rising cost trajectory driven in part by the loss of a regional Electronic Service District (ESD) repair program and higher commercial repair bills.
Staff reported that in 2024–25 the district paid a commercial vendor (Iterity, identified in the materials) roughly $264,000 for device repairs and replacement — approximately double what the district paid when it used the Clackamas ESD repair program. The presentation included year‑to‑year figures showing a widening gap between fees assessed to families for device damage and the amounts actually collected: for the 2022–23 year staff reported about $27,000 assessed and $9,707 collected (a roughly $18,000 gap) and for the most recent year about $58,780 assessed…
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