County officials: tax payments are in bank but CoreLogic import errors delay distributions and may force delinquency notices

County finance staff told commissioners on Wednesday that a technical failure to import a large tax file from CoreLogic and related processing problems with the county's payment system are preventing the treasurer's office from distributing amounts that are sitting in the county bank account.

The issue: Treasury and tax staff said the money that taxpayers paid is recorded in the county bank but has not been applied in the county financial system because the CoreLogic import process failed or stalled. That prevents staff from issuing formal disbursements to taxing entities and from clearing those accounts in the treasurer's ledger.

Treasury staff described the situation and timeline

Raquel (title not specified in transcript) told commissioners that county staff started an import session with the vendor (CIC) and CoreLogic last Thursday; the CoreLogic file is large and currently shows about 374 pages in the delinquent notices file. She said CIC was expected to call back after an attempted import but had not completed the follow‑up as of Wednesday morning. "I put a ticket in this morning," she said. "At the end of the week, I have no choice but to put delinquencies in the paper."

She said other payments show as paid in the vendor system (for example Varetta) but cannot be moved into the county's accounting module for distribution. The treasurer's office said they have distributed funds that previously could be processed, and that some taxing entities have received money, but that the CoreLogic import is blocking a remaining batch of collections.

Why it matters: Delays in applying collected taxes can affect municipal and school cash flow and complicate the county's budget and audit records. County employees warned commissioners that if the import problem persists, state‑required delinquency notices will be published for accounts that remain unposted.

What staff are doing

The treasurer (unnamed) and county programming staff said they have been in repeated contact with the vendor, opened support tickets and were attempting an import session. Staff reported that Varetta payments appear as paid in the vendor view but could not be applied to the financial module.

A county official said: "I put a ticket in this morning. They get mad at me because this is a double ticket ... at the end of the week, I have no choice but to put delinquencies in the paper." Commissioners asked staff to continue to press the vendor and to provide an update to taxing entities about expected timing.

Quantities and scope

Treasury staff said CoreLogic's delinquent notices file is large (about 374 pages when printed as part of preliminary checks) and that the affected collections include at least one batch of delinquent and special assessments. Officials said the funds are present in the county bank but cannot be applied to the ledger or distributed until the import completes.

Next steps

Staff asked for vendor follow‑up and for the county's IT or programming team to remain engaged until the import is completed. Commissioners directed staff to keep taxing entities informed and to proceed with legally required publications if the import is not fixed in time.

Ending: County staff said they would continue to escalate the issue with CIC and CoreLogic and report back to the commission. Commissioners signaled urgency given the possible cash‑flow and statutory notice implications for schools and cities.

Quote: "We were over at emergency management... As of today, we have the money in the bank; we just can't import it."

(Attribution: treasurer's office staff, speaking to the Geary County Board of Commissioners.)