Lincoln County 911 relocation delayed after vendor line-transfer problems; county anticipates further testing and possible additional vendor charges

Public-works staff told the Lincoln County Board of Commissioners that a planned relocation of the county's 9-1-1 center did not occur on the scheduled date because Reliant, the vendor that supplies the county's 9-1-1 trunks and data lines, was unable to complete the line transfers.

Director of Public Works (Director Seymour) said the relocation effort had been underway for about five months and the official move date had been set for Aug. 11. Seymour told commissioners that vendors ran into a "major hiccup" transferring telephone and data lines, which prevented the relocation and opening of the new 9-1-1 center on the planned date. He said Reliant returned to the site and built the new system and that additional testing is being scheduled so all vendors can move in on the same day; Seymour said staff hope to set a new date within about two weeks if testing goes well.

Seymour said the county does not yet know the exact additional cost from vendors for returning to finish the move, but he estimated the extra charge "probably gonna be somewhere around [the] $10,000 range." Seymour said county staff met with Reliant's leadership after the failed transfer and that county attorneys will advise on legal options, including whether the county can seek compensation.

Seymour acknowledged the county's internal teams were ready and that the problem originated with the vendor performing the line transfer. He also said the county was able to keep the existing 9-1-1 center operating during the delay.

No formal county action or expenditure authorization was taken at the meeting on the 9-1-1 relocation; commissioners were updated and staff were directed to continue testing and coordinate vendor schedules.