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Clovis City Council approves $280,028 change order for ERP implementation
Summary
The Clovis City Council on Aug. 12 approved a $280,028 change order to its enterprise resource planning (ERP) implementation agreement with Cognizant Worldwide Limited to add integrations and a learning module; the cost is covered within the project budget and the council authorized the city manager to sign future in-budget change orders.
The Clovis City Council on Aug. 12 approved a $280,028 change order to the city’s enterprise resource planning implementation agreement with Cognizant Worldwide Limited to add integrations and a learning module, Council members voted unanimously at the meeting. Rebecca Campbell, the city’s director of finance, presented the request and said the additional work is within the existing project budget.
The change order, described by Campbell as “project change order number 1,” adds integrations and features that were not in the original scope for phase 2 of the ERP replacement. Campbell said the additional items include exports for tax data and CalPERS information, integrations with fire and police timekeeping systems, position-based budgeting capabilities and a learning module to support training and compliance. “We are looking at a grace period. So it could be 1 to 2 months grace period,” Campbell said when describing the city’s plan for customers who must re-enroll autopay accounts after the utility-billing transition.
The city contracted with Cognizant in March 2025 to replace a 1998 ERP system covering financials, human capital management, payroll, utility billing and cashiering. Campbell said the ERP project began in June 2024; phase 1 (financials and cashiering) went live July 2, 2025. The utility billing system (SpryPoint) is in testing with a planned go-live of Sept. 2, 2025; Campbell said phase 2, which includes payroll, budgeting and human capital management, is targeted for January 2026 and the learning module will follow, with the project anticipated to be complete by June 2026.
Campbell told the council the original implementation-services budget with Cognizant was $3.9 million and that the change order would raise that amount by $280,028. She said the increase has been reviewed by the project steering committee and the city manager and is covered by savings within the project budget, largely from salary vacancies assigned to the project. Council members asked about customer reenrollment for autopay and possible late-payment consequences; Campbell said the city will attempt outreach and provide a short grace period to help customers re-enroll.
A motion to approve the change order passed on a roll-call vote. The council also granted authority for the city manager to sign future change orders that fall within the approved project budget.
The council took no other actions related to this item at the meeting.
