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Englewood staff demonstrate Power BI billing dashboard to rebuild customer trust
Summary
Staff and consultants showed a Power BI billing dashboard that combines legacy and new billing data, allows drilldown to individual accounts and monthly charges, and will be used internally by customer service to investigate anomalies; rollout to staff is planned after training.
Staff and consultants demonstrated a new Power BI billing dashboard designed to combine historic billing data with the new billing and AMI meter reads to improve billing transparency and support customer service.
Sarah Stone, deputy director for business solutions and engineering, said Englewood contracted Hazen and Sawyer to build a dynamic tool that allows staff to compare charges and consumption before and after the August 2024 billing system switch and to drill down from systemwide trends to individual account monthly charge breakdowns. Sarah Wozniak, a Hazen digital…
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