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Commissioners approve contract for 24/7 tier‑1 IT help desk to replace in‑house role
5550241 · August 7, 2025
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Summary
The board approved contracting a 24/7 U.S.-based tier‑1 help desk to replace one in‑house help desk/desktop support position; staff said the change will provide round‑the‑clock coverage and save roughly $3,000 monthly.
Franklin County commissioners approved a proposal to contract outsourced tier‑1 help desk services that will provide 24/7 coverage and replace one in‑house help desk and desktop support position.
Josh Henkel, the county’s chief information officer, told commissioners the contract would provide continuous coverage from a U.S. help desk and allow…
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