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Council hears sewer clean-out complaints, discusses utility billing proration issues
Summary
Councilmembers and staff discussed sewer clean-out work that some residents said caused plumbing problems and reviewed complaints about a 43-day billing cycle and proration that increased some utility bills; staff described notification practices and possible timing changes for future rate implementations.
Councilmembers raised resident complaints about sewer clean-out work that, according to some attendees, led to damage to household plumbing and asked how residents are notified before contractors perform the work.
City staff explained that sewer clean-out work is typically performed by a subcontractor working within a general area and that providing a precise day-and-time notice to each household is often impractical. The staff member noted the city sends notices for water-main flushing and posts notices on city sites; work on sewer projects is described as harder to schedule…
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