Des Moines citizens committee sets process to log and respond to airport noise complaints

The Des Moines City citizens committee voted to formalize how it will receive and respond to resident complaints about airport noise and other issues, including use of a committee email account, a standing agenda item to review complaints and staff-prepared “canned” responses.

The move comes after committee members said they had recently received two citizen complaints and discussed recurring noise concerns tied to flight operations. Rebecca (staff member) told the committee that complaints should be routed through a central committee email so staff can forward them and record responses in the public record. “Our suggestion is either for you guys to discuss them here for a response… we would suggest the response to come back through staff so that it's recorded through the public…