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Latino committee raises language, scheduling and route barriers to Carbondale’s Downtowner and bike programs
Summary
Committee members reported registration and language barriers to the Downtowner app and other mobility services, suggested bilingual phone assistance, outreach at market and First Friday events, and asked staff to raise service coverage with transit partners.
Members of the Carbondale Latino Community Committee described problems Spanish-speaking residents face using local mobility services and proposed outreach and operational changes to improve access.
Committee participants said many residents find the Downtowner app difficult to navigate in English, have long waits for help, or do not use smartphones. Members urged the town and service operators to offer a Spanish-language phone line or live assistance for registration and booking, and recommended producing short Spanish tutorial videos that could be shared on Facebook and via the committee’s mailing list.
Members reported that the…
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