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Austin Water outlines staffing progress, training expansion and an apprenticeship-style TAP program

3032441 · April 16, 2025
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Summary

Austin Water presented progress on reducing vacancy rates, new operational training capacity, and a TAP (training-apprenticeship program) aimed at recruiting young adults into water operations with an eight-week academy and temporary placement opportunities.

Austin Water staff briefed the Water and Wastewater Commission on April 16 about progress in recruitment, retention and training, including a new operational training division and a pilot TAP (training-academy program) that aims to recruit and train young adults for water-operations roles.

Shay Rolston, Austin Water director, introduced the briefing and Israel Custodio, interim assistant director of employee leadership development, presented staffing and training metrics. Custodio said Austin Water employs about 1,400 people and is aiming to fill roughly 100 positions before the end of the fiscal year. He highlighted a decline in the utility's vacancy rate from a post-pandemic peak (14.56%) to…

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