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Bill would require Public Utility Commission contact info on every utility bill
Summary
House Bill 3,156 (with -1 amendment) would require utilities to print the Public Utility Commission's consumer complaint phone number and a short URL to the online complaint form on all physical and digital utility bills; supporters said the change would improve consumer awareness and PUC oversight.
House Committee on Commerce and Consumer Protection members opened a public hearing March 27 on House Bill 3,156, a measure that would require public utilities to include the Public Utility Commission's consumer service phone number and a shortened URL for the commission's online complaint form at the bottom of each utility bill.
Supporters said the requirement is a low-cost way to improve awareness of the complaint process and help the PUC get a more accurate picture of how utilities are serving customers.
"This bill…
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