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Commission hears disputes over family shelter 90‑day limit and grievance access
Summary
HSH has reinstated a 90‑day pre‑COVID shelter length‑of‑stay limit for families, with limited extension rules; legal advocates and providers told the commission that the department—s interpretation excludes extension denials from the shelter grievance ordinance and prevents families from accessing in-person advocacy and hearings.
San Francisco—s Department of Homelessness and Supportive Housing told the Oversight Commission that it has reinstated a pre-COVID 90-day length-of-stay limit for family shelters and described the process for requesting extensions. Several advocacy groups and shelter-contracted providers told the commission that denials of extensions should be subject to the city—s shelter grievance ordinance and to in-person advocacy and hearings.
HSH—s staff explained the policy: providers may authorize up to three 30-day extensions when circumstances warrant; HSH can authorize additional extensions in exceptional cases. HSH said families whose extensions are denied may file complaints with the shelter provider and then a grievance with HSH, but that…
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