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Las Vegas resident tells Public Utilities Commission of Nevada she was pressured over 88‑year‑old mother's power account
Summary
Christina Esteras, a Las Vegas resident, told the Public Utilities Commission of Nevada during public comment that NV Energy employees threatened to disconnect power and demanded proof that her 88‑year‑old mother with Alzheimer’s was alive.
Christina Esteras, a Las Vegas resident, told the Public Utilities Commission of Nevada during public comment that employees of NV Energy threatened to disconnect power, demanded proof that her 88‑year‑old mother was alive and repeatedly sought the mother's bank account information.
Esteras said the incidents began after a notice dated 04/15 and that NV Energy staff told the family the company had received a letter from Social Security declaring the mother deceased. "They said my mother was dead, turned off the electrical power, before the notice and said that she had to fly out here to prove that she was alive," Esteras said. She said the family traveled to Nevada, spent hours at the Social…
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