Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Transit Plus update: paratransit KPIs improving but productivity lags; same-day pilot ridership rising after program changes
Summary
MCTS staff reported better on-time performance and fewer missed trips for paratransit van service under the contractor Transdev, but productivity remains below contract targets; the same-day taxi pilot saw ridership increase after eligibility and fare changes.
Milwaukee County Transit System staff told the Committee on Transportation and Transit that paratransit service performance has improved since the contract began in late 2023 but that productivity and some appointment‑time measures remain below contractual targets.
Fran Newsy, MCTS director of paratransit, said Transdev (contractor, via FirstGroup/First Transit contract) improved on‑time pickups from roughly 82% early in the contract to 96% in January…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
