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North Augusta suspends late fees and cutoffs after utility-billing errors
Summary
City administrators halted late fees and service cutoffs and set up a dedicated hotline after two incorrect billing cycles following a new GovSense utility billing launch.
The city of North Augusta has suspended all utility late fees and service cutoffs while staff audit billing following errors in two recent billing cycles tied to a new GovSense billing system.
City Administrator Jim Clifford told the council the city “suspended all late fees and all cutoffs” and has halted billing cycles until an internal audit and vendor review verify account accuracy. Clifford said the city prefers to be late rather than “inaccurate.”
Clifford said the errors occurred after the utility billing production was moved…
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