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Somerville sets new inspection and tracking system for rodent complaints in schools
Summary
The city's environmental health and infrastructure staff described a new integrated inspection, reporting and tracking process using CitizenServe and 311 that the Inspection Services Department said will centralize documentation, assign responsibilities and create follow-up metrics for pest management across Somerville schools.
Somerville's Inspection Services Department on March 31 described a new approach to tracking rodent complaints in school buildings that pairs field assessments with a complaint workflow in the city's CitizenServe permitting and ticketing platform.
Colin Ziegler, environmental health manager, presented a newly developed school inspection type and an integrated CitizenServe/311 workflow the department said will capture photos, classroom locations, evidence (droppings, gnaw marks), entry points and recommendations tied to…
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