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Marion County moves to NextGen 911; state will reimburse first-year costs

3220685 · April 1, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Marion County 9-1-1 officials outlined a phased migration to Next Generation 911 services, on-site testing with carriers in mid-April and a planned contract for modern mapping and analytics; the state Department of Management Services will reimburse the countyfor first-year expenses, reducing local costs by roughly $475,000.

Michelle Sanders, Marion County 9-1-1 management director, told commissioners on April 1 that the county is preparing a phased migration from its legacy 911 system to Next Generation 911 (NextGen), which will allow dispatch centers to receive texts, images and video in addition to voice calls.

"Next generation 9-1-1 is an upgrade to our traditional 911 emergency response system that incorporates modern technology to improve the way emergency services are provided," Sanders said. She described planned on-site testing with the carrier Lumen in mid-April and a phased cutover that will run legacy and NextGen systems in parallel during…

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