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District communications staff reports modest survey gains; board communications seen as clear but not frequent enough
Summary
Communications staff presented the 2025 family satisfaction survey and a draft 2025–28 strategic communications plan. Survey responses fell to 496 from 599 in 2024; staff highlighted gains in safety/security perception and recommended accessibility, branding and engagement actions.
Kelsey Kebbell, a communications staffer working through the Chester County Intermediate Unit partnership, presented district communications work, results from the 2025 family satisfaction survey and a draft 2025–28 strategic communications plan to the operations committee.
Kebbell said the district received 496 survey responses in 2025, down from 599 the year before. The survey was sent to 8,505 contacts in the district’s system; the district calculated a roughly 6% response rate and noted that only about 61.6% of…
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