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Commission backs retroactive billing policy with three-year cap for unbilled utility service
Summary
The Water Commission recommended an administrative policy permitting the city to retroactively bill customers for unbilled water, wastewater or solid waste service for up to three years, with an appeal process to the finance director.
The Santa Barbara City Water Commission on April 17 recommended a proposed administrative policy that would allow the city to retroactively bill customers who have received water, wastewater or solid waste services without payment, with a maximum retroactive billing period capped at three years.
Staff described the policy as narrowly focused and not aimed at customers who have fallen behind on bills, but…
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