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Fraud hotline complaints fall in 2024; abuse and employee-conduct reports remain most common actionable items
Summary
The city’s fraud, waste and abuse hotline received 79 complaints in 2024, a drop driven largely by fewer non‑city and service‑request submissions, auditors told the Finance and Personnel Committee.
The office that runs Milwaukee’s fraud, waste and abuse hotline reported to the Finance and Personnel Committee that the number of complaints fell to 79 in 2024, a year‑over‑year decline largely driven by fewer non‑city and service‑request submissions.
Adriana Molina, audit manager who runs the hotline, said the 70% decrease from 2023 to 2024 was mostly explained by fewer non‑city complaints (for example, private marketplace disputes or state‑level benefits issues) that had previously…
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