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Board amends Language Access Ordinance to expand coverage, centralize complaints and require six‑month updates for some departments
Summary
Supervisors voted unanimously on first reading to expand the city's Language Access Ordinance to apply to all departments serving the public, centralize complaint handling at OSEA and add reporting improvements including a six‑month update for formerly tier‑2 departments.
The Board of Supervisors advanced changes to San Francisco’s Language Access Ordinance on Feb. 24, passing an amendment on first reading that expands the ordinance’s scope beyond the prior tiered system, centralizes complaint-processing, and streamlines annual compliance plan requirements.
Supervisor Sandra F. (Tang) explained that the revision would eliminate the prior tiered system that set different standards for departments based on size and prior categorization. The change requires all departments that provide…
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