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Commissioners approve GovWorks ComCoach purchase to support 9-1-1 quality and training reviews
Summary
Washington County approved a budget amendment to purchase GovWorks’ ComCoach software for the county 9-1-1 center; staff said the tool will automate review of calls and trainings and the purchase locks price to avoid an imminent increase.
The Washington County Commissioners Court approved a budget amendment on Sept. 30 to purchase GovWorks’ ComCoach software for the county’s 9-1-1 operations.
Staff and the 9-1-1 director described ComCoach as a quality‑assurance and training automation tool that uses recording and analytics to identify training opportunities and track compliance across 9-1-1…
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