Hartland Fire Department reports 1,167 calls in 2024; department details staffing, training and revenue trends

The Heartland Fire Department presented its 2024 annual report to the Village of Hartland board, summarizing calls for service, ambulance billing revenues, staffing, training and community outreach.

Why it matters: The report shows steady growth in call volume, identifies revenue and billing challenges in ambulance service, highlights workforce and training investments, and outlines equipment and facility needs that may affect future budgets and capital planning.

Key takeaways from the report - Call volume: The department answered 1,167 calls for service in 2024; monthly call volumes have trended upward since 2012 and the last four years have exceeded 1,000 calls annually. - Ambulance billing and revenue: Gross ambulance charges for 2024 totaled $1,042,094.20; after contractual adjustments the net charges were about $626,001.13, and the department had collected approximately $324,729 as of the meeting date. Staff said Medicare and Medicaid together make up roughly 72% of the payer mix and pay substantially less than billed amounts, complicating revenue collection. - Staffing and training: The department reported 64 personnel positions and described a mix of full‑time, part‑time and dual‑certified firefighter/paramedics. The department swore in new full‑time staff…