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Waco to replace legacy utility and work-order systems with SpryPoint and CloudGen; SpryPoint scheduled to go live July 14
Summary
The city announced two major technology conversions: SpryPoint, a customer information system and portal that will replace a 30+-year legacy system and go live July 14 (system cutover July 11), and CloudGen, an enterprise asset and work-order system already phased into utilities and other departments.
City leaders described two concurrent technology projects intended to modernize customer billing, self-service tools and field operations during the April 15 work session.
Lisa Tyre, director of community engagement, described SpryPoint as a modern customer information system that will replace the city’s more than 30-year-old legacy billing system. The new system will provide an updated customer portal, live chat, text and email options, more frequent meter-data updates and built-in reporting and dashboards. Tyre said customers will be required to re-enroll for the new portal and, if they use bank- or card-draft payments, to reestablish those payment arrangements in the new system. The city plans to take the water office offline for a single day of cutover on…
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