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Independent review finds systemic problems in cityEEO; DHR outlines reforms and staffing plan
Summary
An independent review by Stanford law professor William Gould concludes San Francisco's Equal Employment Opportunity process is fragmented, slow and lacks transparency. The city's Department of Human Resources acknowledged the findings, described immediate steps to reduce backlog and pledged organizational changes and new staff.
San Franciscou2019s independent review of the cityu2019s Equal Employment Opportunity system found widespread delays, decentralization and limited transparency that have eroded employee trust — particularly among Black employees. The review, delivered at a Committee of the Whole hearing Tuesday, recommended centralizing complaint handling in the Department of Human Resources, expanding staffing, shortening investigation timelines and creating clearer remedies.
Professor William Gould, who led the independent review, told the Board of Supervisors the cityu2019s EEO process suffers from "too many cooks" and inconsistent procedures across departments, contributing to significant delays and a lack of transparency for complainants. Gould recommended consolidating delegated EEO units under DHR, creating a triage system for complaints, and shortening the target investigation period from 180 to 120 days where possible.
Why this matters: City employees and supervisors said the current system leaves employees uncertain about how complaints…
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