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Lexington code enforcement director stresses customer service, abatement strategy and 311 tracking
Summary
Director Lee Steele told Sixth District Councilwoman Denise Gray that code enforcement has emphasized a formal training program, expanded abatement use over multiple fines, and better tracking via Lexcall (3‑1‑1) to speed resolutions and improve customer service.
Director Lee Steele of Lexington’s Division of Code Enforcement told Sixth District Councilwoman Denise Gray on May 20 that the division has reorganized around customer service and stepped up case‑handling and training.
Steele said the division now directs residents to Lexcall (311) as the single intake and tracking point for code and nuisance complaints; callers receive a case number and email updates when they provide contact information. The director said staff have been cross‑trained to…
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