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City of Dallas to launch unified land-management system 'Dallas Now' on May 5
Summary
Planning & Development staff briefed the Board of Adjustment on Dallas Now, a cloud-based land-management platform that will replace the city's two-decade-old system and go live May 5 after an integration downtime April 25–May 4.
Jason Poole, assistant director for the customer experience for Planning and Development, told the Board of Adjustment on April 15 that the city will launch a new land-management platform, Dallas Now, on May 5 after an integration period April 25–May 4.
Poole said Dallas Now will consolidate permitting, planning, zoning, inspections and other functions into a single cloud-based platform intended to improve transparency, customer notifications and digital plan review. “Dallas Now is our new land management software,” Poole said. “It’ll be accessible to staff, to applicants, and the public anytime, anywhere.”
The city’s current system, Poole said, has been in place for more than 20 years. He told the board staff training is underway and the department will host demos, workshops and public tutorials after launch. The system integrates multiple back-end platforms including project documents and GIS, he said, and will provide real-time email notifications for applicants at key steps such as application acceptance, review outcomes and inspection results.
Chairman David Newman thanked Poole for the presentation and said previous work on video and visual materials has helped the board. Poole confirmed the product is a vendor-supplied system customized for Dallas and said other large cities use the same platform.
Board members asked how existing legal notice requirements would be handled once the system is digital. Daniel Moore, acting board attorney, said state law and city code continue to require mailed notices to surrounding property owners; legislative changes could allow an opt‑in for electronic notice but have not passed. Poole said the new system can generate automated board letters and case documents and will offer self-service stations in city offices for users who prefer in-person assistance.
Poole also clarified that the system itself will not replace the city’s separate zoning map/GIS systems, though he said the platform could in future be integrated with other city systems.
The department has posted a public website, dallas.gov/dallasnow, with updates and tutorial content. The staff briefing also noted extended customer service hours and a two‑phase service initiative around the launch and migration window.
