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City outlines Good Neighbor Program to target chronic nuisance properties
Summary
City staff described a six‑month evaluation of the Good Neighbor Program, a cross‑department effort using call‑data and an index to identify single‑family residences with repeated calls for service and coordinate enforcement and social‑service referrals.
City staff described April 15 the Good Neighbor Program, a cross‑department initiative that uses 311, 911 and CAD call data to identify single‑family residences generating repeated calls for service and to coordinate enforcement, service referrals and community outreach.
"The purpose of the Good Neighbor [program] is to address developing chronic nuisance residential properties that exert a high demand on city first responder resources and that cross the boundaries of city department responsibility," Maria Vargas Yates, director of the Integrated Community Safety Office (ICSO), told the committee. She said the current pilot uses a six‑month evaluation window and that properties must have recorded 12 or more calls in each three‑month period to qualify for the current candidate pool.
Staff said the program began as an…
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