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Council averages disputed water bills after leak complaints; approves adjustments for multiple accounts
Summary
Newcastle City Council approved adjustments to individual utility accounts after customers reported leaks or billing spikes, directing staff to average prior 12 months for affected meters and approving specific adjustments for March and April where service dates or deaths affected billing.
The Newcastle City Council on April 14 approved adjustments to multiple utility accounts after citizens reported unexplained spikes and billing disputes.
At item 8b the council reviewed the Turner account (service address 2640 NW 301st Street). James and Kimberly Turner told the council that a large August bill — about $800 — followed installation of a new meter and…
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