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New IT director outlines ticketing, device management and network migration timeline
Summary
Carroll County’s newly introduced IT director reported on plans to implement a ticket system, roll out dot-gov email and device management, and complete staged network migrations for county departments with target dates this year.
The county’s IT director told the commission April 14 that the IT department will implement a new ticket system and a managed-device platform, rollout county "dot-gov" email accounts and complete staged network migrations for remaining departments this year.
In a prepared update, the IT director said he plans to implement a new ticket system by April 30 to track work, audits and contractor activity and to improve transparency and response times. He recommended all county employees be…
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