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Residents and commissioners press HACM public-safety and customer-service staff on disrespect and service delays
Summary
Commissioners and resident leaders reported instances of poor customer service, dispatch rudeness and delayed maintenance; HACM public-safety chief and leadership pledged to investigate, improve training and consider recorded lines and supervisory reviews.
Commissioners and resident speakers at the April 9 HACM meeting raised repeated concerns about customer service, dispatch conduct and maintenance response times, and asked the agency to enforce expectations for respectful treatment of residents.
Chief Marlon Davis, HACM chief of public safety, told the board the department has adjusted priority coding and is focusing on proactive, officer-initiated patrols. He acknowledged operational data flaws that created duplicate counts and said the…
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