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Board adopts $64 million five-year technology improvement plan, including tax system replacement and data exchange
Summary
County adopted the Fiscal Year 2025–26 five-year Technology Improvement Plan, covering an estimated $64 million in new costs over five years and projects including a cloud migration of the Accela permitting system, a property tax system replacement on track for September go-live, a social health information exchange and voting system procurement.
The Board of Supervisors approved the Fiscal Year 2025–26 Technology Improvement Plan on April 8. County officials described major investments, project status and timelines for several enterprise systems.
Ramy Zakaria, chief information officer, presented the plan, saying the five-year estimated cost for the TIP is $64 million, with prior year allocated costs of $37 million for a five-year total budget of about $102 million to date. Key projects described included a migration of the county’s Accela land-use and permitting system to a cloud-hosted version and a parallel effort to better use Accela’s modules for permits and inspections; a firewall/security refresh; a human-resources case management rollout; a property tax system replacement; a social health information exchange (to integrate data across health, social services, criminal justice and housing); and a voting-system selection ahead of the 2026 gubernatorial election.
Ryan McLean, the property-tax system project manager, told the board the replacement work began in 2021 and implementation started in April 2023. McLean said the old system dated to 1980 and consisted of many standalone programs. He said the project is on time and on budget, with a planned go-live in September 2025, 12 of 16 major milestones completed and extensive data conversion and verification work underway.
Board members asked whether improved tax and permitting systems would yield measurable revenue gains; staff said any change in tax capture would be negligible. Supervisors praised staff for progress and voted to approve the TIP. Staff said continued implementation will include additional outreach to constituents, vendor support through go-live windows and follow-up training.
