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Committee backs amended customer service policy; leak‑adjustment change kept, appeal process unchanged
Summary
The Budget & Finance Committee on Oct. 16 recommended approval of Resolution 2025‑64 to adopt an amended customer service policy that retains the existing appeal process and changes the leak adjustment policy to allow greater sewer charge adjustments for irrigation or service‑line leaks.
The Budget & Finance Committee recommended that the full Board of Mayor and Aldermen adopt Resolution 2025‑64, an amendment to the city's customer service policy, at its Oct. 16 meeting.
Why this matters: the policy change affects how the city handles billing adjustments for water/sewer customers who experience leaks; the committee's backing moves the amendment to the full board for final action.
Jessica Davie, billing and licensing director, told the committee the…
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