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Pothole audit: Garland streets program shows improved tracking but gaps in documentation, measurements and staffing
Summary
An internal audit found Garland’s pothole and major-patch program has improved since a prior review but still relies on manual job sheets, lacks consistent before/after photos, has measurement and invoicing discrepancies, and faces staffing shortages; management plans digital rollout and training by late 2025.
The Garland Audit Committee on April 8 reviewed an internal audit of the city’s pothole and major-patch repair program that praised improvements in work-order tracking but identified persistent gaps in data capture, measurement methods, invoice reconciliation and staffing.
Auditors told the committee the street-maintenance division manages roughly 2,357 lane miles of city streets and was budgeted about $5.1 million in fiscal year 2024, with approximately $1 million earmarked for pothole and patch repairs. The audit’s scope covered work from Oct. 1, 2022, through Sept. 30, 2024.
The audit’s principal findings included: - Manual data capture and inconsistent measurement. Crews record daily job activities on paper job-tracking sheets and supervisors transfer those entries into Excel before final entry into the work order system. The audit found inconsistent or missing length/width/depth…
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