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Worcester County Emergency Services seeks funding for CAD/RMS replacement, staffing and expanded training
Summary
Emergency Services staff asked commissioners to fund a consultant and larger budget items to evaluate replacement of aging computer-aided dispatch and records systems, expand professional development and add resources for communications infrastructure and hiring processes, including psychological and background screening.
Worcester County Department of Emergency Services presented a FY2026 budget request that includes funding for consulting on a potential replacement of its computer-aided dispatch (CAD), records management system (RMS) and jail management system (JMS), upgrades to aging paging and transmitter infrastructure, and expanded hiring-related services including psychological evaluations and background checks.
James (no last name provided), deputy within Emergency Services, described operational gaps in the county’s public-safety information systems and the risk that vendor instability and past outages pose to public safety: “In 1 case, we lost over 2 weeks of data…meaning that we don't know what police officers or…
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