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Zone operations report: standards dashboards, targeted training and staffing improvements
Summary
At the April advisory meeting, board staff previewed the state standards-of-administration dashboards for the third quarter, described performance on nine measures in economic assistance and summarized recent hiring and caseload activity for family-services teams.
Board staff reviewed the zone operations report and a newly completed state dashboard that summarizes standards of administration for human-service zones. The third quarter (ending March 31) dashboards were complete, staff said, and will be accompanied by a cover letter from the state explaining measurement context and exceptions.
Staff said the dashboard currently covers 10 measures; the zone reported results for nine measures and staff noted one remains under development. For the economic-assistance measures the zone reported one measure exceeding standards, five meeting…
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