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Zone operations report: standards dashboards, targeted training and staffing improvements
Summary
At the April advisory meeting, board staff previewed the state standards-of-administration dashboards for the third quarter, described performance on nine measures in economic assistance and summarized recent hiring and caseload activity for family-services teams.
Board staff reviewed the zone operations report and a newly completed state dashboard that summarizes standards of administration for human-service zones. The third quarter (ending March 31) dashboards were complete, staff said, and will be accompanied by a cover letter from the state explaining measurement context and exceptions.
Staff said the dashboard currently covers 10 measures; the zone reported results for nine measures and staff noted one remains under development. For the economic-assistance measures the zone reported one measure exceeding standards, five meeting standards, one failure and two severe failures across the nine measures the county tracks. Staff cautioned board members that some measures require explanatory context — for example, timeliness on Child Protective Services (CPS) assessments can be affected by law-enforcement involvement or case circumstances and that the cover letter from the state will explain such exceptions.
The board was told that, when a zone falls into lower categories (F, S or C), state teams will recommend targeted training and support; the vice chair and zone director expect to receive the third-quarter report and cover letter in advance of the June meeting and to discuss training options then.
Family-services staffing and caseloads were also discussed. Staff said the region had onboarded three new family-services team members in March and had one additional worker starting the following week. The county temporarily received casework assistance from partner zones; staff noted that a Richland/Ransom/Sargent colleague took more than 20 cases in one week, which helped the zone reduce caseloads. Staff said the county briefly had fewer than 300 child-protection cases and that numbers had begun to creep up again.
Operations materials in the board packet also included a monthly dashboard and a staffing-and-turnover summary through February. Through February, staff reported five hires and six separations for the fiscal year; recruiting and onboarding work is ongoing and staff said they made nine offers that were accepted during the reporting period.
Board leadership said the packet would be followed up with more detailed dashboards and that the June meeting would include a fuller discussion of targeted training options and corrective steps where measures fall short of state standards.
