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Dallas Now land-management system set to go live May 5; department warns of limited downtime
Summary
City staff briefed the committee on "Dallas Now," a new cloud-based land-management system (Acela) that will integrate permitting, inspections, zoning and planning. Staff said the platform goes live May 5 and that the city will suspend new online submittals April 24'May 5 for data migration while maintaining emergency services.
The Economic Development Committee received a briefing on April 7 about Dallas Now (Acela), the city's new, cloud-based land-management system that will consolidate zoning, planning, permitting and inspections into a single online platform.
What Dallas Now will do Staff described Dallas Now as an integrated, online land-management system to replace the city's legacy POSSE system. The platform will allow applicants and the public to submit and track permits, upload plans for digital review, receive real-time email notifications on review status, and access approved documents through a citizen-access portal indexed by address, parcel ID or contractor.
Key operational points and timeline - Go-live: Staff said Dallas Now is scheduled to go live on May 5, 2025. - Migration downtime: New online submittals will be suspended during a data-migration window from April 24 through May 4 (staff will perform migration and testing); inspections and emergency releases will continue to operate. - Customer support and outreach: The department will extend office hours and provide staffed self-service stations in the weeks before go-live and for two weeks after go-live (May 5'May 16) to support applicants and to reduce disruption. - Training and materials: Internal staff training is ongoing in a practice environment; staff said they will publish tutorials and hold demos and outreach to the development community. A public hub page was published at dallas.gov/dallasnow.
Staff emphasized that while inspections and emergency services will continue, regular new permit submissions will be paused during the migration window to avoid data inconsistencies. Staff said the change is necessary because current systems operate independently and often rely on paper or manual handoffs.
Committee response Committee members asked whether the system would accept Certificate of Appropriateness (CA) applications for designated historic properties and whether analog submissions would remain available. Staff answered that the intent is to move planning functions, including historic reviews, into Dallas Now and that the goal is a fully digital submission process; staff will retain in-person support during the migration and go-live period.
Ending Staff asked the committee for continued patience during the brief, planned suspension of new online submissions and said promotional materials, tutorials and staff support will be available immediately through the public hub and outreach sessions.
